Emergency Management

Municipal Emergency Management Plan

The Hume City Council Municipal Emergency Management Plan has been produced pursuant to Section 20 of the Emergency Management Act 1986. The plan addresses the prevention of, response to, and recovery from emergencies within Hume. It is the result of the co-operative efforts of the Municipal Emergency Management Planning Committee.
Link to: Municipal_Emergency_Management_Plan.pdf

Emergency Services

Ambulance, Fire, Police  000
State Emergency Service (SES) 132 500
Lifeline (24 hours) 131 114
Maternal and Child Health Advice Line 13 2229
Poisons Information Centre 131 126
Crime Stoppers & Hoon Hotline 1800 333 000
Victorian Bushfire Information Line 1800 240 667

Emergency information in other languages

Fire Prevention & Management

Fire Management Plan was adopted by Council in March 2013.
Link to: Municipal Fire Management Plan 2013-2016.pdf
Link to: Bush_and_Fire_Risk_Management_Register_2013.xls

Municipal Neighbourhood Safer Places (Places of Last Resort) Plan (MNSPP)

The Victorian Government has introduced the Emergency Services Legislation Amendment Act 2009 (Vic) ('ESLA Act') which amends the Country Fire Authority Act 1958 (Vic) ('CFA Act') and the Emergency Management Act 1986 (Vic) ('EM Act').

The effect of these amendments is to require the Country Fire Authority ('CFA') to certify NSPs against the CFA's Fire Rating Criteria, and Victoria's Councils to identify, designate, establish and maintain suitable places as NSPs in their municipal districts.

NSPs are not community fire refuges or emergency relief centres. NSPs are places of last resort during the passage of a bushfire, and are intended to be used by persons whose primary bushfire plans have failed.

NSPs are places of relative safety only. They do not guarantee the survival of those who assemble there. Furthermore, there may be serious risks to safety encountered in travelling, and seeking access, to NSPs during bushfire events.

In accordance with the legislative requirements, Council adopted a Municipal Neighbourhood Safer Places Plan (Places of Last Resort) (MNSPP) on 30 August 2010, Link to Municipal Neighbourhood Safer Places Plan (Places of Last Resort) (MNSPP).pdf and accepted the recommendation that no locations in the municipality are suitable to be designated as Neighbourhood Safer Places.

After Hours contact

To contact Council After Hours, call our Emergency Service on 9205 2200.

We provide the following After Hours services:

  • Blocked roads and drains e.g. storms / road damage / accidents / equipment required
  • Animal Management Service eg. containing stray animals / injured & wandering livestock / dog attacks
  • Local Laws - burning off
  • Health eg. food poisoning outbreak from retail outlet or private function
  • Council Buildings eg. damage from storms / fire / vandalism / break-ins
  • Trees eg. Storms

When you call our After Hours Service, a decision is made whether the request requires urgent attention or can wait until the next working day ( this is based on a pre-determined criteria supplied by Council). However, it should be noted that where doubt arises the request will be relayed as soon as practicable through to the relevant service Duty Officer.

Council greatly appreciate your patience at times of strong wind or heavy rain, as we get many requests for assistance.

Other Organisations & Emergency Numbers
(note: updated contacts for Snake Catchers on Private Property)

Request Type
Organisation to
Lost Dogs & Cats Lost Dogs Home
2 Gracie Street
North Melbourne
9329 2755
Accommodation St Kilda Crisis Centre
29 Grey Street
St Kilda
9525 4100
(24 hours)
Barking Dogs Hume City Council 9205 2200 During business
hours only
Bees & Wasps
(on Private Property)
Look under 'Apiarist' or
'Pest Controller' in the
Yellow Pages
If on Council Land
contact 9205 2200 during business hours Note: council do not go out to swarming bees / wasps


Search for a snake handler on the internet or refer to the Yellow Pages.

Call out fees will be applicable.

Head Lice Contact your Chemist Council no longer
provide treatment
for this condition
Injured or Stray
Wildlife Victoria 1300 094535
Koalas Wildlife Victoria 1300 094535
Noise Complaints Victoria Police or
Council Offices
9205 2200 During business
hours only for
Council contact
Illegal Parking Victoria Police or
Council Offices
9205 2200 During business
hours only for
Council contact
Power or Street
Light Failure
(formerly Alinta)
131 626
24 Hours
Gas Faults in
Northern Suburbs
AGL 132 692
Tip Operating Hours - Sunbury 515 Riddell Road

Monday to Sunday
8am to 4pm*
9744 2974 *Closed on
Christmas Day,
New Years Day,
Anzac Day and
Good Friday and Total Fire Ban Days
Tip Operating Hours & Resource Recovery
Centre - Campbellfield
Bolinda Road

Open 7 days
8am - 4pm*
9359 3813 *Closed on
Christmas Day,
New Years Day,
Anzac Day and
Good Friday and Total Fire Ban Days
(Burst Mains, Sewerage or
Fire Hydrants)
Yarra Valley Water

(All areas in Hume
except Sunbury, Bulla and Tullamarine)
132 762
Western Water

(Sunbury and Bulla


1300 650 425
(24 hours)

24 Hours
City West Water
(Faults and Emergencies)
132 642
(24 hours)
24 Hours

Updated : 11:38 AM, 7 March 2017

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