Hume launches Council app

Hume residents will be able to report common issues and hazards, pay their rates and access key information on Council services while they are ‘on-the-go’ through a free new mobile app.

Launching the Hume City Council app in Broadmeadows today, Hume Mayor Councillor Adem Atmaca said connecting with Council has never been easier.

“We know that people have busy lives and we know they want to be able to deal with us when it suits them in the way that suits them. Most importantly, they want us to be easy to deal with,” Cr Atmaca said.

“The Hume City Council app provides our residents with the opportunity to go online and raise their enquiry with us or make a payment at any time of the day or week in a fast, simple and convenient way.

“We want to be on the front foot and maintain the municipality – residents can report common issues, such as dumped rubbish, graffiti, missed, stolen or damaged bins, abandoned vehicles or problems such as cracked footpaths, potholes in roads, or parks and sporting reserves.

“They have the option to take a photo of their issue and mark up the location through their phone’s GPS location directly in the app – which means that Council staff will be able to pinpoint exactly where the issue is and respond to it accordingly.”

Key features of the Hume City Council app include:

  • Report It – The app allows users to report common issues including dumped rubbish, graffiti, potholes and damaged roads, parking and abandoned vehicles, trees/overgrown vegetation, unsightly premises, storm water problems, street signs and animals,
  • Waste and Recycling – Find out when your bin is due to be collected, what goes in which bin, report damaged, stolen or missing bins, find out where the tips are located and when they are open, information on how to book hard rubbish collection,
  • Payments – Pay rates instalments, animal registration renewals and infringements,
  • Photo and Video – Users can upload photo and video and attach it to their report;
  • Maps – Use the GPS location with your report, or search for key Council and community facilities nearby such as libraries, leisure centres, parks and reserves;
  • Contact Council – Find out where Council’s Customer Service Centres are located, links to Council’s website, email details, phone numbers and social media, who your local Councillor is and how to contact them and receive notifications.

“Council must constantly adapt and evolve in the way we inform and interact with our community to ensure we’re meeting their needs and expectations,” Cr Atmaca said.

“The launch of the app is the next step in providing our community with a communication option that is both responsive and convenient.”

The Hume City Council App is available for free download in the App Store, on Google Play or in the Windows Store. For more information, visit hume.vic.gov.au/app


Updated : 2:42 PM, 20 April 2015

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