Fines and infringements (non-parking)

We understand coronavirus (COVID-19) is having a significant impact on our community. We have put measures in place to support community members who have received infringement notices and are experiencing hardship. Refer to the COVID-19 impact on infringements section below for further information.

For information on paying a parking infringement go to the Parking infringements page.

Pay online

When paying your infringement you only need your infringement number.

Pay an infringement

You can also download the free Hume City Council App from:

Pay in person

Visit one of our Customer Service Centres to pay in person.

Pay by mail

By mail with a cheque or money order addressed to Hume City Council.  Send to:

Hume City Council
PO Box 119
Dallas Vic 3047

We understand the coronavirus (COVID-19) is having a significant impact on our community so we are putting measures in place to support our community members who have received infringement notices and are experiencing hardship.

While your infringement will not be withdrawn as a result of the financial hardship caused by COVID-19, we are able to offer you an extension of time to pay until 30 September 2020. 

Below you can apply for an extension if you are experiencing financial hardship as a result of COVID-19.

Apply for COVID 19 extension

In September, we will write to each person who has received this extension and provide more information about the options available at that time.  This could include a further extension of time to pay or an instalment plan.

All infringement holders have the following options available to them at any time:

  • Payment arrangement with Fines Victoria: A payment arrangement can allow a person with multiple fines from different enforcement agencies to pay by instalments or by an extended due date. To apply for a payment arrangement, write to Council requesting that your infringement/s be referred to Fines Victoria.
  • Work and Development Permit (WDP): A WDP is an initiative to provide vulnerable and disadvantaged people with a non-financial option to address their fine debt. For more information regarding this scheme, and to identify an accredited sponsor, please contact the WDP Operational Team on 1300 323 483 or go to the Fines Victoria website.

 

Payment plans - instalment plans

New plans

We are currently unable to offer any new instalment plans due to the circumstances associated with COVID-19. Any person who applies for an instalment plan will instead be granted an extension of time to pay to 30 September 2020.

In September, we will write to each person who has received this extension and provide more information about the options available at that time.  This could include a further extension of time to pay or an instalment plan.

Current plans

To continue to make payments in accordance with your payment plan schedule you can visit Council's Customer Service Centres, send payment by cheque or money order, or pay online using the button above.

If paying online, you will need to change the "amount to pay" to the payment instalment amount indicated on your payment plan schedule sent to you by Bartels Taylor and Associates.

If you are experiencing hardship as a result of COVID-19 and are unable to make payments in accordance with your current payment plan schedule, please contact the Infringement Management Unit by email at contactus@hume.vic.gov.au or submit a hardship application above.

Your instalment plan will be cancelled and payment will be extended until 30 September 2020.  You will be contacted in September to advise of the options available at that time, which may be a further extension or the reinstatement of your instalment plan.

A payment plan is available to any person who is experiencing financial hardship. A payment plan can be an instalment plan, an extension of time to pay, or both. 

A company will not be offered an instalment plan but may be offered an extension of time to pay.

Instalment plan

Infringement penalties can be paid by fortnightly instalments. 

The minimum amount accepted for an instalment plan depends on the total penalties accrued. The total penalty amount for all infringements to be included on the plan will need to be paid off:

  • within a 12 month period
  • with a minimum amount of not less than $20 per fortnight.

When your payment plan is approved, your details will be referred to our recovery team who will accept instalment payments on our behalf. They will write to you outlining the payment plan details and conditions, and provide the payment due dates. 

Extreme financial hardship

A payment plan under extreme financial hardship can be considered if a person is unable to meet the above requirements. To be considered for a payment plan under extreme financial hardship, you must hold a pension or health care card (or similar) and provide documentation with your application to prove your financial difficulties. In this case, the total penalty amount for all infringements will need to be paid off:

  • over a 24 month period
  • with a minimum amount of not less than $10 per fortnight.

When your payment plan is approved, your details will be referred to our recovery team who will accept instalment payments on our behalf. They will write to you outlining the payment plan details and conditions, and provide the payment due dates . 

Extension of time to pay

An extension of time to pay of up to eight weeks can be granted upon request.

Defaulting on payment plan

A payment plan will be considered to be in default, and cancelled, if payment is not received within 14 days of the due date. In this case, you must re-apply for a new payment plan or make payment of the remaining outstanding amount in full.  Payment plans will only be offered on two occasions.

How to apply for a payment plan

Submit an application online

Apply by email: contactus@hume.vic.gov.au

Apply in writing: Download the application form(PDF, 176KB), print and send to:

Infringement Appeals
Hume City Council
PO Box 119
Dallas Vic 3047

If another person is writing for you, please ensure you include a note authorising this person to act on your behalf.

Applying for a payment arrangement with Fines Victoria

A person or company can apply to Fines Victoria for a payment arrangement to pay a fine or multiple fines. A payment arrangement may include fines from different enforcement agencies, fines at different stages of enforcement, and court fines. A payment arrangement can allow a person or company to pay by instalments or it can provide an extension of time to pay.

You may request Council refer your fine to Fines Victoria to manage as part of a payment arrangement in writing, using the options above.

If you believe you should not have received an infringement notice, you may apply to Council for an internal review (or appeal).

The grounds for your appeal may be:

  • The infringement notice was issued 'contrary to law' as you believe the infringement notice is invalid or the infringement officer acted unlawfully.
  • There are verifiable and unforeseen ‘exceptional circumstances’ that are outside of your control which could excuse the conduct for which the infringement notice was issued.
  • There was ‘mistake of identity’ in that you are not the person who committed the offence.
  • You were unaware of the infringement notice being issued ('person unaware') and are seeking to have costs withdrawn.
  • You have ‘special circumstances' which resulted in you being unable to either understand or control the conduct that led to the offence‘special circumstances’ are considered to be:
    • A mental or intellectual disability, disorder, disease or illness.
    • A serious addiction to drugs, alcohol or a volatile substance.
    • Homelessness.
    • Family violence.

How do I appeal an infringement?

To appeal an infringement notice:

  1. Write to Council outlining the reasons for your appeal.
  2. Include your name, postal address, infringement number and any supporting documentation relevant to your appeal.
  3. If another person is writing for you, ensure that you include written authorisation for this person to act on your behalf.
  4. Submit via:
  • Post:     Infringement Management
                 Hume City Council
                 PO Box 119
                 Dallas Vic 3047

In accordance with the Infringements Act 2006, you are entitled to only one review of an infringement notice.

Grounds for an appeal that will not be considered

The following grounds for appeal are not considered valid reasons for withdrawing an infringement notice:

  • Being new to, or unfamiliar with, Hume City Council
  • Not being aware of the legislation
  • Not receiving a warning letter, notice or direction before the infringement
  • Forgetting to renew your pet's registration
  • Not receiving a renewal notice
  • Changing your address and forgetting to tell Council
  • Your dog escaping from your property due to fireworks or thunder.

How is the appeal reviewed?

Once your appeal has been received, your infringement will be placed on hold and a review of your infringement will be undertaken by an independent ‘review panel’ from the Infringement Management Unit. 

The review will consider:

  • the information collected by the issuing officer
  • the circumstances outlined in your appeal, and any supporting documentation provided
  • council policy or guidelines relevant to the offence
  • requirements under the relevant legislation.

What happens next?

When deciding on a review, Council may:

  • confirm the decision to issue the infringement notice
  • withdraw the infringement notice and take no further action
  • withdraw the infringement notice and issue an Official Warning
  • withdraw the infringement notice and refer the matter to the Magistrates Court.

You will be notified of the outcome of the appeal in writing within approximately 10 working days. However, if additional information is needed, this process can take longer.

If your appeal is unsuccessful, you will be given a new due date for payment.

The following options are available to you in relation to your infringement:  

Court

You may elect to have the matter heard in the Magistrates Court, or the Children's Court if applicable. This request must be submitted to Council in writing. 

Please note additional costs may be incurred if the matter is referred to Court.

Work and Development Permit

A Work and Development Permit (WDP) is a new initiative to provide vulnerable and disadvantaged people with a non-financial option to address their fine debt. A WDP allows an eligible person to work off fine debt by participating in certain activities and treatment. For more information regarding this scheme, and to identify an accredited sponsor, please contact the WDP Operational Team on 1300 323 483.

Family Violence Scheme

If you need help with your fines due to being affected by family violence, the Family Violence Scheme may be able to help you.  The scheme allows you to apply to have your fines withdrawn if family violence substantially contributed to the offence or it is not safe for you to name the person responsible for the offence.

To apply, complete the Family Violence Scheme Application at www.fines.vic.gov.au/fvs.