We're open

We're open!

As restrictions continue to ease, our centres will adapt and change how we operate so that we can ensure a safe environment for you.

Changes from Monday 7 December

After carefully reviewing the restrictions for gyms and pools, we have decided to resume more services, which means big changes! The following changes will come into effect on Monday 7 December:

Memberships will be reactivated

Your membership will be reactivated, as we can now fulfill our membership obligations! This means you no longer need to pay for visit passes.
 
We know some of you will not be ready to return, so we’re offering free suspension until March 2021. If you need to confirm, change or suspend your membership, please see the membership options (BALCSALCSplash) or contact us.
 
Visit Passes: The number of days and visits you had remaining on your Visit Pass prior to our closure is unchanged.

We're resuming full operating hours

We're back to our usual operating hours. These vary for each centre so please see site-specific page for operating hours.

Booking no longer required

Our capacity has increased so booking is no longer required for access to pools, group fitness classes and the gym. 

Members can check in by scanning their wristband or card. 

Casuals must check in via a QR code upon entry.

There are still capacity limits in place, as per Victorian Government restrictions. Please be mindful of this when attending during peak times.

Frequently Asked Questions

What are we doing to make your visit safe?

Our team have taken steps to ensure a high standard of cleanliness and hygiene. We will be operating differently so that we can ensure a safe environment for you and have made positive changes to our centre including:

  • increased cleaning regime
  • for those that do not need to book their visit, we prefer card payment upon arrival
  • health screening on arrival
  • hand sanitisation stations throughout the facility
  • person limits in areas, pools and classes
  • reducing opening hours.

What are members' responsibilities?

You play a vital role in helping us maintain a safe environment. We ask that you help us by:

  • wearing your mask while in the centre. Masks are not needed while doing cardio exercise (but you will need to carry your mask) or while in the water.
  • staying home if you are unwell
  • using hand sanitiser and handwashing regularly, especially after touching high-tough points such as exercise equipment and hand rails
  • cleaning equipment after use
  • bringing your own towel, filled water bottles and yoga mats 
  • listening out for announcements and instructions
  • practicing social distancing
  • getting in, doing your exercise and leaving. As much as we love a good chat, for now, our centre is not a place to socialise. 

Facilities

Are you changing your opening hours?

Yes. Our operating hours have changed. Refer to the booking page for information on the gym and group fitness classes or the following pages for aquatics:

Can I be assured that the centre is clean?

Cleaning is our highest priority. A program is in place to disinfect all high-touch surfaces on a regular basis and extra cleaning in between sessions. Hand sanitiser stations are located throughout the facilities.

What is my responsibility regarding social distancing?

  • Practice social distancing at all times when in and around the facility.
  • If asked by our team to adjust your positioning please follow their guidance.
  • Please observe all signage and practice hand hygiene.
  • Floor markers will indicate safe distances.

Are change rooms, showers or toilets available?

  • Changerooms and showers are now available
  • Toilets are available.
  • Please allow yourself time to change during your session times if needed, as you will need to leave the facility at the end of your session.
  • Toilet facilities will be cleaned frequently throughout the day to ensure we maintain a high level of safety. We ask that members support these healthy habits by washing your hands after using these facilities.

Are lockers available?

To eliminate an additional touchpoint, lockers will not be available.

Are drink fountains available?

Drink fountains will be available to fill bottles, but not for directly drinking. We ask patrons to wash or sanitise their hands before using drink fountains to fill their own bottles.

Membership

What’s happening to my membership?

Memberships will be reactivated on Monday 7 December.

Can I suspend my membership further?

We know some of you will not be ready to return, so we’re offering free suspension until March 2021. If you need to change or suspend your membership, please fill out one of these forms:

Can I sign up to be a member?

We are taking new memberships however you will be placed on suspension immediately until all memberships and direct debits recommence. The joining fee will need to be paid upfront as per membership terms and conditions. Please contact your local facility for further information.

Gym and group fitness

Do I have to wear a face mask while exercising?

Please have your face mask on when entering and walking around the facility, unless you have a lawful exception.

If you are doing exercise or physical activity where you are out of breath or puffing, such as jogging or running, you do not need to wear a face mask. You do have to carry a face mask with you so you can wear it before or after exercising, unless you have a lawful exception.

You must wear a face mask when doing light exercise and stretching even if the 1.5 metre physical distancing is maintained unless you have a lawful excuse such as a medical condition, where it would be dangerous to have obstructed breathing while walking around.

You can be fined if we are audited and you are not wearing or carrying a face mask while in the centre.

How many people will be able to attend each session?

Gyms are limited to 20 people per session per space.

Indoor group fitness classes are limited to 20 people per class.

How do I book into a session?

Members have been forwarded a link to book into sessions online using their membership number. If you have not received this email or SMS and believe you should have, please get in touch with us.

When can I book?

Bookings will be available at least 7 days in advance and close 2 hours before the session or program, subject to availability.

I don’t have a credit card, can I pay for a session pass?

Payments are required at the time of booking online. If online payments are not an option, you will need to call your leisure centre during operating hours to make other payment arrangements. Contact details are at the bottom of this page.

Can I attend without having a booking?
No. Bookings are required for all activities.

Can I book back to back sessions?
Members will be able to book back to back sessions, however we remind members that they will need to have left the facility at the end of the session to allow staff to clean before returning for their next session.

Can I bring someone with me?
Due to government restrictions we have maximum capacities for all pre-booked sessions. Please contact us via email or phone if you need to bring a carer. Spectators/visitors will not be permitted entry.

Pools

Do I have to wear a face mask while exercising?

Please have your face mask on when entering and walking around the facility, unless you have a lawful exception.

You can be fined if we are audited and you are not wearing or carrying a face mask while in the centre.

You do not need to wear or carry a mask while in the water.

How many people will be able to attend?

Splash Aqua Park and Leisure Centre: Up to 150 people in our pool areas at any time.

Broadmeadows Aquatic and Leisure Centre: Up to 150 people in our pool areas at any time.

Sunbury Aquatic and Leisure Centre: Up to 100 people in our indoor pools and 240 in our outdoor pools at any time.

Can I get changed or shower before or after my swim?

Yes, our change facilities are open.

Is the pool safe, what changes have you made to ensure the water is clean?

Our water management systems have been reviewed inline with recent changes to government regulations to continue to meet a high standard of safety. All our pools are disinfected with chlorine in-line with the Public Health and Well Being Regulations. Chlorine is proven to disinfect pathogens which include viruses such as COVID-19.

Can I bring my child for a swim?

Members only at this stage are able to book into swim sessions and need to pay for each person attending a session. Reminder that persons need to be aged 16 or older to book into the warm water pool

Are the waterslides or aqua play zone open at Splash?

No. These areas remain closed and we will provide an update if this changes.

Can I use the equipment, and do I need to bring my own?

As a measure to further reduce any risk, equipment will not be provided. You can bring your own equipment from home If you need to purchase equipment, you may find it at sporting retailers, or large department stores.

Will the disability hoist be available?

The disability hoist will be available for patrons who require this equipment. Please speak with staff as you attend the facility to be given access. We ask that patrons manage their time appropriately to exit the facility by the end of their session.

Can I use the spa, steam, sauna?

Spas, steam room and saunas will be open from Monday 30 November to one person per 4-square metres, so we will have time limits in place for these areas.

The steam room at Sunbury will not be open.

Can I move between pools?

All pools are now open and you can move between pools as long as you continue to maintain social distancing and wear your mask when not in the water. Age restrictions apply in the Warm Water Pool, spas, steam room and saunas.

Can I just drop in and swim if a lane is available?

Yes, We are still heavily restricted on numbers and there may be significant ques on hot days.

Will the pools at Broadmeadows and Splash be in 50m configuration for lap swimming?

Yes. The main pools at Broadmeadows and Splash will be in 50m configuration. The indoor 25m pool will be open at Sunbury.

Swimming lessons

When are lessons restarting?

Ensuring our community is able to be safe in and around water is a priority - especially as we near Summer. We are currently exploring options to recommence swimming lessons and we will be in touch with families to provide further information on how and when lessons will return.

Are you currently taking new enrolments?

At this stage, we are taking expressions of interest for new enrolments however these will not be confirmed until we restart the swimming program.

For those wishing to enrol at Splash, enquiries will be added to the waiting list and contacted when spaces become available. Please refer to the Splash Learn to Swim page for further details.

Do students have any access to the pools?

When we reopened briefly in June, we offered Swim and Play sessions to our members and will look to introduce that again soon.