Coronavirus (COVID-19)

Published on 05 August 2020

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Victoria's roadmap to First Step restrictions are now in place for Hume City and the rest of metropolitan Melbourne which means the following rules apply:

  • You cannot travel more than a 5-kilometre distance from your home (does not apply for work, medical care or compassionate reasons). If you're unsure how far 5km is from your home, you can search this map on the Victorian Government website.
  • You cannot be out between the hours of 9pm and 5am (the only reasons to leave home during these hours will be work, medical care or caregiving). Shopping is limited to one person per household per day, within a 5km radius.
  • You can have only 1 nominated visitor visit your home if your living alone/single parent (all children under 18) ‘single social bubble’.
  • No recreational activities. Only outdoor exercise within a 5km radius from your home is permitted, limited to no more than two people or a household and for no more than two hours (exemptions apply if you are a parent or guardian of children).
  • All students learning from home (only available onsite for students who really need it) including kinder and early childhood education.

If you need to leave home, you must wear a face covering such as a cloth mask, surgical mask, scarf or bandana. You can find out more by visiting the Department of Health and Human Services Frequent Asked Questions.

Some businesses will be required to close, while others are reducing production. Food and beverage stores, chemists, banks and post offices will remain open.

You can find out more by visiting the Department of Health and Human Services website or phone the coronavirus hotline on 1800 675 398.

Please check back for updates or follow Hume City Council on Facebook.

Business support for stage four restrictions

To support businesses impacted by stage four restrictions in metropolitan Melbourne, one-off grants will be made available to eligible businesses under the Business Support Fund – Expansion program:

  • $10,000 for employing businesses in metropolitan Melbourne and Mitchell Shire in recognition of spending longer under restrictions

Businesses can apply now on the Business Victoria website.

You can also visit the Business support and advice page on our website for further updates.

Government support and assistance

 The Victorian Government is providing one-off payments to financially support Victorians who are required to self-isolate or quarantine due to coronavirus (COVID-19) and may miss out on paid work as a result.
The support includes the following:
  • one-off $300 payment for Victorian workers who are required to self-isolate while they wait for the results of their coronavirus (COVID-19) test.
  • one-off $1500 payment to support Victorian workers who have been told to self-isolate or quarantine at home because they have either been diagnosed with coronavirus (COVID-19) or are a close contact of a confirmed case. Or they have been told that their child needs to self-isolate or quarantine at home because they are either diagnosed with coronavirus (COVID-19) or are a close contact of a confirmed case.

To find out more visit the Department of Health and Human Services Coronavirus (COVID-19) worker support payment page.

Immediate relief while you wait for your coronavirus worker support payment

If you need immediate relief while you wait for your coronavirus worker support payment to be processed by the Victorian Government, you can call Hume City Council on 9356 6190. Our team will assist in organising any basic necessities you may need. We'll also make sure you have ongoing social support by putting you in contact with someone at DPV Health.

Community groups providing assistance

Hume City Council has provided grants of up to $25,000 to 14 agencies who are providing assistance to our community members. This assistance includes meals/food packages, food vouchers, toiletries and phonecards.

If you need help, please contact one of these agencies. Alternatively, you can download our guide of service providers in Hume City providing emergency relief and assistance.


Food (meals,
packages or

Toiletries  Phonecards/
Location Contact
 yes  yes yes yes  Craigieburn
ph: 0408 129 590
Banksia Gardens
Community Services 
 yes yes yes yes Broadmeadows
ph: 9309 8531  
Brotherhood of
St Laurence

 Please contact via email:

SunRanges Inc
yes yes yes    Sunbury
ph: 9740 5061 
 yes        Broadmeadows
9302 2131
Thursdays only, by appointment
 DPV Health  yes yes
ph: 1300 234 263
Khalsa Darbar yes   yes   Mickleham  Facebook
Northpoint Centre
Food Pantry 
 yes   yes   Craigieburn
ph: 9308 1477  
Sri Guru
Singh Sabha 
 yes   yes    Craigieburn 
St Dominic's  yes yes yes yes Broadmeadows
ph: 9309 4146
St Vincent De Paul
  yes  yes   Sunbury
ph: 1800 305 330
The Salvation Army yes   yes    Craigieburn
ph: 8339 4987 
Community House

 yes        Tullamarine
ph: 9338 9072
Uniting Care yes  yes yes yes Broadmeadows
ph: 9351 3600 


Affected facilities and venues

In line with the Victorian Government's introduction as part of the First Step toward COVID normal restrictions in Hume City and metropolitan Melbourne, the following services and facilities to the public:

  • Leisure Centres
  • Hume Libraries
  • Hume Global Learning Centres (including galleries)
  • Youth Centres
  • Seniors Centres
  • Community transport
  • Aged and Disability Services social support groups
  • Community Centres 
  • Community gardens
  • Customer service counters - telephone call centres remain fully operational
  • Sports stadiums and recreation centres
  • Playgrounds (reopening 11.59pm Sunday 13 September)
  • Skate parks
  • Tennis and basketball courts
  • BMX tracks
  • Outdoor gyms and exercise equipment
  • Dog parks
  • Resource recovery centres and tips
  • Preschools with Preschool at Home continuing online
  • Childcare centres and occasional care. Permitted families can access long day care services if care is required.
  • MADI desexing van
  • A range of non-urgent City Laws initiatives including the cat trapping program, domestic animal business inspections, multiple animal permit inspections and issuing of permits to burn.

Changes to Council services

Council services will continue to operate as normal where permitted. Changes to services are listed below. See closed Council facilities above:

  • Maternal and Child Health Centres will offer a telephone consultation followed by a short face-to-face centre consultation for physical assessment for 0-8 week old children. Telephone consultations will also continue for 4 month – 3.5 year-old visits, with an option for a 15 minute face-to-face assessment based on clinical need and workforce capacity. Babies in Hume and breastfeeding support services will continue to be provided by telephone.
  • The Immunisation Services team will continue to offer appointment-based services.
  • The Aged and Disability Services team will continue to deliver essential home support services and property maintenance. Seniors centres will remain closed, community transport will remain suspended, social support groups will also remain suspended.
  • The Customer Service team will be available by phone or email. You can also report issues online. We have partnered with Priceline Pharmacy Craigieburn, Chemist Warehouse Sunbury and Olsen Place Pharmacy again for the current closure to offer syringe containers. Please store full syringe containers in a safe place at home. These can be disposed of when Customer Service Centres reopen. 
  • Kerbside collection and hard rubbish will continue to operate throughout Hume City.
  • Hume Libraries will continue to offer the Hume Libraries Express program.
  • Resource recovery centres and tips will only be open to permitted commercial customers.
  • City laws will continue essential work including responding to reports of dog attacks; concerning dogs wandering; dangerous, menacing and restricted dogs; wandering livestock; lost or surrendered animals for collection; animal cruelty complaints; injured animals on roadways; abandoned vehicles in high flow traffic areas; properties in serious states of unsightliness; serious obstructions to Council roads; and obstruction to footpaths from vegetation from private property.

Face masks

From 11.59pm, Wednesday 22 July 2020, people living in metropolitan Melbourne and Mitchell Shire will be required to wear a face covering when leaving home for one of the four reasons.

Wearing a face mask provides an additional physical barrier and helps to reduce community transmission.

You can find out more by visiting the Department of Health and Human Services face masks page. Alternatively, you can watch the video below from Victoria's Chief Health Officer Dr. Brett Sutton.


Make sure you're wearing your mask correctly by following the World Health Organisation's tips:

  • Wash your hands before touching the mask
  • Adjust the mask to your face without leaving gaps on the sides - it should cover your nose, mouth and chin
  • Avoid touching the mask
  • Wash your hands before removing the mask
  • Remove the mask using the straps
  • Store the mask in a clean plastic resealable bag
  • Wash your hands after removing the mask
  • Wash your reusable mask in hot soapy water after each use
  • Put disposable masks in your garbage bin - they are not recyclable.


Tips to wear fabric masks safely

How to wear a medical mask safely

Translated resources

The Department of Health and Human Services has translated information including factsheets and promotional materials. You can access it by visiting the Translated Resources Coronavirus page on the Department of Health and Human Services website.

Where to get tested

We urge you to do your part and get tested - even if you only have mild symptoms. Testing is currently available for people with the following symptoms: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste.

Testing is free for everyone and takes around a minute and involves a swab from the back of your throat and nose. For more information visit the Department of Health and Human Services website.

There are a number of testing sites located in Hume City and surrounding suburbs, including: 

Drive-through sites:

  • Broadmeadows Central Shopping Centre: Corner of Pascoe Vale Road and Coleraine Street, Broadmeadows. Open daily 9am - 5pm.
  • Melbourne Airport: Terminal 4 Level 2, Melbourne Airport. Open daily 9am - 5pm.
  • Northern Health - Craigieburn: 274 - 304 Craigieburn Road, Craigieburn. Open daily 9am - 4pm.
  • Roxburgh Park Youth and Recreation Centre: 75 Lakeside Drive, Roxburgh Park. Open daily 9am - 5pm.

Walk-through sites:

  • Sunbury Respiratory Clinic: 29 Timmins Street, Sunbury. Open daily, 10am – 4pm.

Pop up site (drive through):

  • Monday 30 August - Tuesday 1 September: Mickleham Community Centre: Corner of Mickleham Road and Mt Ridley Road, Mickleham. Open 9.30am - 4.30pm.

For the latest information visit or call the coronavirus hotline on 1800 675 398.

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