Garbage Collection

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Your garbage bin is collected weekly, on the same day each week. 

When will my bin be collected?

To find out when your garbage is collected:

Note: Waste collection services do not operate on ANZAC Day, Good Friday, Christmas Day and New Year's Day. If your waste collection day falls on these days, your bin will be collected on the following day.  

What items can I put in my garbage bin?

Plastic bags, soft plastic packets and wrappers  Plastic-Bags--Foil-Wrappers.jpg  
Old clothing, shoes and linen   Clothing-Shoes--Linen.jpg
Broken crockery, window glass, mirrors and light globes  duplicated_Crockery-Windows-Glass-Mirrors-Light-Globes.jpg
Nappies    Nappy-2.jpg
General household rubbish, including food scraps and animal waste    General-Household-Rubbish.jpg
Polystyrene and foam   Polystyrene-Foam.jpg
Broken toys    Broken-Toys.jpg

Placing your bin out for collection

Bins should be placed with the wheels facing away from the road and within one metre of the kerb before 5.30am on the day of collection.

Please allow at least one metre between your bin and any other objects such as parked cars, light poles, trees and other bins.

If you live in a court, please do not place bins at the end of the court. Our drivers will place yellow dots in the correct area to place your bin for safe collection by our trucks. If you have any questions or need assistance with bin placement please contact our Customer Service team on 9205 2200.

What do I do if my bin was not collected?

If your bin is missed on the scheduled collection day please contact Council's Customer Service team on 9205 2200. Please do not report a missed bin before 2pm on your collection day. Our trucks are working until 2pm and will sometimes drive their route in a different way which might impact your usual collection time.

Our trucks will not return to collect bins that were not placed out in time. Bins must be placed out before 5.30am on the day of collection or the night before.

Public Holidays

If your bin is due to be collected on ANZAC Day, Good Friday, Christmas Day or New Years Day it will be collected the following day.

If you have any questions regarding how public holidays will affect your waste collection please contact our Customer Service team on 9205 2200.

Stolen or damaged bins

To report a stolen or damaged bin, contact Council's Customer Service team on on 9205 2200. Council will replace or repair your bin if it is damaged or stolen at no charge.

I've moved house and need bins

If you are the owner of the new property, please complete the waste services request form and return it to Council by email to contactus@hume.vic.gov.au or in person at one of our Customer Service Centres.

If you are renting, please contact the owner of your property who is required to organise your waste collection services through Council.

I'm a business, can I get a Council bin?

Businesses can apply for a Council waste service by completing a Commercial Waste Assessment form .

Businesses can access the same waste service as residents, a 140L garbage bin collected weekly and a 240L recycling bin collected fortnightly. Bins must be used for domestic type waste only. Waste of an industrial or commercial nature can damage the inside mechanics of the truck and could result in your service being suspended or cancelled.

Choosing a smaller or larger bin

If you would like to change your bin to a smaller size, you will be eligible to a $18 refund on your rates.

Council does not offer larger garbage bins. If you are a large family (5 or more people) you may be able to upgrade your recycling bin size for free.

Residents with a medical condition that requires additional bin space may be entitled to an additional garbage or recycling bin for free upon proof of condition from your doctor.

For further information on how to obtain apply for a large family concession and whether you are eligible for the free upgrade please contact us on 9205 2200.

Can I get an extra bin?

To request an additional bin, please complete the waste services request form and return it to Council by email to contactus@hume.vic.gov.au or in person at one of our Customer Service Centres.

Additional bins incur the following charges:

 

Bin Type

Upgrade

2017/18 Annual Upgrade Charge

Additional bins (residential)

Garbage

Extra 80L bin

 

$81.50

Extra 140L bin

 $141.50

Additional bins (commercial)

Garbage

Extra 140 litre

$141.50including GST*

 

Large household bin audit

Hume City Council is in the process of auditing large households of five or more people that currently have 240L garbage bins.

For households that no longer have five or more people, your garbage bin size will be reduced to Council’s standard 140L bin size.

Hume City Council is committed to reducing waste and increasing recycling in our community. Households are encouraged to reduce their waste and only place items in their waste bin if they cannot be reused, recycled or composted.

Large Household Bin Renewal Form

 Waste Calendar Request Form

Waste Calendar 2017 - Hard copy Request Form
Please fill out your details if you would like to receive a hard copy of the 2017 Waste Calendar to your home.
Type the characters you see in the picture below
 
Type the letters in the image or Type the first letter of the words spoken in the audio.

 

 


Updated : 2:56 PM, 8 August 2017

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