Get a copy of your notice or tip pass

Important note: Following community feedback, we have changed the location of your tip pass on your rates notice. It can now be found on the front of your current rates notice.


The quickest way to request a copy of your rates notice or tip pass is to visit us in person at our Broadmeadows, Sunbury or Craigieburn customer service centres between 9am - 4pm, Monday - Friday. Online requests for this service can take up to 10 business days to be processed. 

You can request a copy of a rates notice or tip pass online if you are:

  • the owner of a property
  • responsible for paying the rates at a retirement village, commercial or industrial property
  • a property manager who has authorisation on the property
  • another authorised person such as a family member

Request a copy of a rates notice or tip pass

If you would prefer to download and print your request to send in the post, click here(PDF, 54KB).

To protect your privacy, we cannot send a copy of a rates notice to anyone other than who it was sent to originally. If this needs to change, the property owner can update these details online