Privacy Statement

You can access the Hume City Council home page and browse our website anonymously, without disclosing your personal information.

The Hume City Council site does not collect or record personal information, other than information you choose to provide through our Applications for Services and Permits, Enquiries, Complaints and Payment of Fees and Charges. Online surveys may collect personal information as and when they occur (note: online surveys are in the form of a secure transaction).

Hume City Council staff use personal information collected from email and online survey sources to respond to individuals and discuss their particular enquiries.

Email addresses and any other contact details you provide will not be added to a mailing list without your consent.

Requests for access to documents containing personal information and held by Hume City Council are handled under the Freedom of Information Act 1982 and can be addressed to the Freedom of Information Officer, Hume City Council, PO Box 119, Dallas VIC 3047.

If the Freedom of Information Act is not applicable, Hume City Council will examine whether access can be given under IPP6, the access principle under the Privacy and Data Protection Act 2014.

We will not disclose your personal information to a third party without your consent, unless we are required or authorised to do so by law or other regulation. In the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (eg. in relation to hacking or abusive messages).

We use cookies and similar technologies to help us understand how people use our website. This includes tools from website analytics providers such as Google Analytics, and from social media platforms such as LinkedIn and Facebook. We use this information to improve the website, enhance your experience and show you content that may be relevant to you, including advertisements.

A cookie is a small piece of data stored on your device. It lets a website recognise your browser and remember your preferences and browsing patterns.

You can turn off cookies at any time in your browser settings. If you use more than one browser or device, you will need to update the settings for each one.

Google also provides a browser-based opt‑out tool. For details, visit the Google Analytics opt-out webpage.

If you choose to disable cookies, you can still use this website. Some features, however, may not work as expected.

We collect information about how people use our website. This may include:

• your device’s IP address
• your browser type and version
• the pages you visit
• the date and time of your visit, including how long you spend on each page
• unique device identifiers and other technical information.

If you use Meta products, you can review and update your ad preferences in your Facebook and Instagram settings. This includes controlling how Meta uses your activity on our website to show you ads.

We use the following third‑party software and services:

• Google Analytics
• Google Ads
• Google Tag Manager
• Meta 
• Mailchimp
• OpenForms 
• Silktide
• YouTube

For further information on how these third-party software vendors handle your personal information, please review their privacy policies.

Security of your personal data

Hume City Council and its employees have a statutory duty to handle your personal information confidentially in accordance with the Privacy and Data Protection Act (Vic) 2014. This website uses secure transmission facilities when appropriate (eg. survey transaction, which is seasonal). You should be aware that there are risks in transmitting information across the Internet. If you are concerned about conveying sensitive material to Hume City Council over the Internet, you might prefer to contact us by telephone or mail. Please Contact Us for further information.