Contact Us

Call us, submit a request online, chat live with us or send us an email.


Submit a request online and report issues to Council at any time day or night using our handy online form.

Report an issue

Or you can download the free Council App and report issues, make payments or find out latest news on your smartphone or tablet. 

Available on the Apple, Google Play and Windows Store.


Alternatively, for non-urgent enquiries you can send us an email at or use the online feedback form below.


Give us a call and speak with our friendly Customer Service team between the following hours:

Monday to Friday
8am - 5pm
9205 2200

Urgent calls outside of business hours will be directed to our Out of Hours Customer Service Team.


TIS (Translating Interpreting Service) - 131 450
TTY Phone (Teletypewriter) - 1800 555 677
National Relay Service (NRS) - 133 677
HumeLink - Council's multilingual telephone information service.

Emergency Contacts

Police, Fire or Ambulance - 000 (triple zero)
SES - flood or storm - 132 500
Maternal and Child Health Advice Line - 13 22 29


In person

Our Customer Service Centres are temporarily closed due to the Victorian Government's COVID-19 restrictions. Find out more by visiting our COVID-19 updates page. 

Step 3.Sunbury

44 Macedon Street, Sunbury 

Social media

Find a tender

Council uses eProcure to advertise open opportunities. 

It provides a simple, secure and efficient means for managing tendering activities and quotations.

Go to eProcure

Share your feedback with us

Have you been treated unfairly in Victoria?

Hume is a city of great diversity and a leading example of how people can work together to celebrate what makes them different, and foster a sense of belonging for all. 

Council is committed to the value of social justice and seeks to advance a fair and just society, and to promote respect for all citizens.

If you, or someone you know, has experienced discrimination, we encourage you to report it to the Victorian Human Rights and Equal Opportunity Commission.

We understand that a formal process of making a complaint can be unsettling and intimidating for some, so we have partnered with the Commission to make it easier to report discrimination when it happens to you. 

The Community Reporting Tool is a simple form where you can make a short, direct and confidential report about discrimination, racism, hate-speech and religious vilification. You'll be asked four questions with the option of being contacted by the Commission if you wish. 

Even if you're not sure if what has happened to you is discrimination - making a report to the commission can help.