Contact Us

Call us, submit a request online, chat live with us or send us an email.


Submit a request online and report issues to Council at any time day or night using our handy online form.

Report an issue

Alternatively you can chat with us online between the hours of 8am - 5pm.

Use live chat

Or you can download the free Council App and report issues, make payments or find out latest news on your smartphone or tablet. 

Available on the Apple, Google Play and Windows Store.


Alternatively, for non-urgent enquiries you can send us an email at or use the online feedback form below.

Click here to view form.


Give us a call and speak with our friendly Customer Service team between the following hours:

Monday to Friday
8am - 5pm
9205 2200

Urgent calls outside of business hours will be directed to our Out of Hours Customer Service Team.


TIS (Translating Interpreting Service) - 131 450
TTY Phone (Teletypewriter) - 1800 555 677
National Relay Service (NRS) - 133 677
HumeLink - Council's multilingual telephone information service.

Emergency Contacts

Police, Fire or Ambulance - 000 (triple zero)
SES - flood or storm - 132 500
Maternal and Child Health Advice Line - 13 22 29


In person

Our Customer Service Centres are temporarily closed due to the Victorian Government's reintroduction of stage three restrictions for Hume City and metropolitan Melbourne. Find out more by visiting our COVID-19 updates page. 

Step 3.Sunbury

44 Macedon Street, Sunbury 

Social media