Youth Support Services

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Hume Youth Services is open between 9am – 5pm, Monday to Friday and can be contacted on 9205 2556 or via email,

If you or someone you know is in a crisis situation or needs urgent medical attention, call Triple Zero 000.

If you are looking for a service that is not listed below, please call us on 9205 2556.

Assertive Outreach Support for Young People in Hume

Hume City Council has engaged Youth Projects to deliver assertive outreach support to young people in Hume aged 12 – 25 years.  YHOP is an assertive outreach service that engages and connects at-risk young people to individualised housing, mental health, education, training, employment and crisis supports across Hume.

YHOP works with young people for up to 6-months to overcome barriers and provide tailored support based on the outcomes, goals and aspirations of each young person.

For more information visit the YHOP - Youth Projects webpage.

Support Options

Other support options include: 


Victorian Statewide Homelessness Line 

The Homelessness Support Line provides a 24-hour, seven-day a week telephone response service for people who are experiencing homelessness in Victoria.

Phone: 1800 825 955 

VincentCare Victoria - Broadmeadows Access Point 

If you are experiencing homelessness or are at risk of becoming homeless and need help to find housing or support, contact a Victorian Housing Access Point. 

Phone: 9304 0100 

Aboriginal Housing Victoria

Aboriginal Housing Victoria (AHV) is an Aboriginal community organisation responsible for managing emergency accommodation for Aboriginal and/or Torres Strait Islander people living in Victoria.

Phone: 1800 248 842

Frontyard Youth Services

Frontyard Youth Services provide multidisciplinary holistic programs to meet the needs of young people aged 12 to 24 who are at risk of or experiencing homelessness.

Phone: 9977 0077

Melbourne City Mission

Melbourne City Mission provides a range of supportive accommodation options to young people who are at risk of, or currently experiencing homelessness.

Phone: 9977 0078

Education, Employment and Training Support

Services Australia - Centrelink

Centrelink delivers income support and other payments to Australians. 

Phone: 132 850 

Youth Projects

Youth Projects offers support and employment opportunities to at risk young people looking to re-engage with learning.

Phone: 9304 9100  

Project REAL-Banksia Gardens 

Project REAL (Re-engagement in Education and Learning) is an alternative education setting for students 9-12 years old.

Phone: 9309 8531 

Hume Whittlesea Local Learning and Employment Network

Hume Whittlesea Local Learning and Employment Network (HWLLEN) works to assist young people to complete Year 12 or its equivalent and improve transition outcomes for young people. 

Phone: 9309 5500 

Skills and Jobs Centre - Kangan Institute Broadmeadows

Access education and employment services, course advice, job matching, careers workshops and networking opportunities. 

Phone: 1300 100 606  

Education First Youth Foyer - Kangan Institute Broadmeadows

The Education First Youth Foyers accommodate up to 40 young people who are homeless or at risk of homelessness on Victorian TAFE campuses, and support them to undertake education and training over a two-year period. 

Phone: 9309 3946 

Cultural and Linguistic Diversity (CALD)

Foundation House

Foundation House work directly with individual survivors of refugee backgrounds, with their families and their communities.

Phone: 9389 8899


Spectrum delivers services to newly arrived and established people with migrant and refugee backgrounds in the northern and western Melbourne areas. 

Phone: 1300 735 653

Centre for Multicultural Youth

Centre for Multicultural Youth (CMY) provide specialist knowledge and support to young people from migrant and refugee backgrounds.

Phone: 9340 3700

Family and Relationship Support

Safe Steps

Safe Steps is Victoria’s 24/7 Family Violence Response Centre where you can talk to a specialist about family violence risks and explore options to increase your safety.

Phone: 1800 015 188

Sexual Assault Crisis Line

Support available to people impacted by sexual assault and women, children and young people experiencing family violence.

Phone: 1800 806 292


1800RESPECT is a 24 hour service that supports people impacted by sexual assault, domestic or family violence and abuse with confidential information, counselling and support services.

Phone: 1800 737 732

Web chat: 1800RESPECT

LGBTIQA+ Support


Switchboard provide peer-driven support services for LGBTIQA+ people, their families, allies and communities.

Phone: 9663 2474 


QLife provides Australia-wide anonymous, LGBTQI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.

Phone: 1800 184 527 

Online chat: QLife - Web Chat

Rainbow Door

Rainbow Door is a free specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family.

Phone: 1800 729 367

Text message: 0480 017 246


Minus 18

Minus 18 provides mental health support, and tackles social isolation by creating fun-filled spaces where LGBTQIA+ young people belong and are celebrated.


The Hume Youth Engagement and Pathways GLITTER program provides a safe space for LGBTIQA+ or questioning young people and their friends to meet other young people, be supported, gather information and learn and talk about issues important to them. This program is delivered in partnership with headspace Craigieburn.

Phone: 92052556


Mental Health

Kids Help Line

24-hour telephone counselling for young people up to 25 years old.

Phone: 1800 551 800

Suicide Line

Professional, anonymous support, 24 hours a day, seven days a week across Victoria.

Phone: 1300 651 251


Provides 24/7 crisis support and suicide prevention services.

Phone: 13 11 14


Headspace can help young people with mental health, physical health, alcohol and other drug services, and work and study support.

Phone: 1800 650 890

Online chat: eheadspace Support

Beyond Blue

Mental health information and support for all Victorians

Phone: 1300 224 636

Online chat: Beyond Blue - Web Chat 

Grief line

Anonymous loss and grief counselling, 12pm to 3am daily.

Phone: 9935 7400

Nurse On-Call

Nurse-on-Call puts you directly in touch with a registered nurse for caring, professional health advice around the clock.

Phone: 1300 606 024 

Online Directory

Ask Izzy

A mobile website that connects people with nearby services. 

Parent/Carer Support

Anglicare Parentzone

Anglicare Parentzone Parent Resource Centres provide programs and courses to support parents on a wide range of parenting issues, including building self-esteem and dealing with conflict.

Phone: 8641 8900

Young Carers - Merri Health

Support for school aged carers, who may be caring for a parent, sibling, other relative or a friend. 

Phone: 1800 422 737

Carer Gateway - Merri Health

Care Gateway is an initiative that delivers new, improved and expanded services to carers across Australia.  

Phone: 1800 422 737

Carers Victoria

Carers Victoria is the statewide voice for family carers, representing and providing support to carers in Victoria. 

Phone: 1800 514 845