Coronavirus (COVID-19)

Our Hume Global Learning Centres, leisure centres, indoor sports stadiums, libraries and community facilities are closed. 

Our Broadmeadows Customer Service Centre is now open between 9am and 4pm, Monday to Friday. We will have a concierge at the entrance of the building, who will be able to respond range of enquiries. Currently, only eight (8) customers are able to enter the centre at a time and wait times of up to 30 minutes could be expected.

The reactivation of facilities and services will happen in stages in line with the recommendations of the Victorian Government. We are working to ensure the correct steps and precautions are implemented as restrictions are eased and facilities are reopened and services resume.

We understand that the past few months have been tough and the community is eager for change. The health and wellbeing of the community remains our top priority. 

Check this page for regular updates and remember to like the Hume City Council Facebook page and see below for further information on all Council services and facilities.

For the latest information please visit the Department of Health website or the Department of Health and Human Services website. Please also learn the ten ways to reduce your risk of Coronavirus.

Click on this link for information about Coronavirus in other languages. There is a lot of information about Coronavirus out there. Please only get your information from government and trusted sources.

Be cautious of emails, phone calls, text messages, social media messages and emails who claim to be a government or health body. Always fact check the information on the official website.

If you suspect you may have the coronavirus disease (COVID-19) visit the Department of Health and Human Services website. Please keep Triple Zero (000) for emergencies only.

Key
Service/facility/program is operating normally or with minor changes.
  Service/venue/program is currently operating with changes in place
  Service/venue/program is currently unavailable

 

Read more about what's happening with Council facilities and services:
Children's Services
Community Facilities
Community Gardens
Community Support Programs
Council Meetings
Customer Service Centres
Immunisation
Leisure Centres and Sports Facilities
Libraries
Maternal and Child Health Services
Outdoor facilities (playgrounds, skate parks, dog parks)
Supported Playgroups
Syringe containers
Town Hall Broadmeadows and StartNorth
Waste Services
Youth Services

Status Council facility/service notes

Children's Services

  • Preschool, Three-Year-Old Activity Program and Long Day Care programs are running as normal.
  • Occasional Care is available through Long Day Care services.
  • Supported playgroups are not currently running. 

Do not send children showing signs of COVID-19 to any children's services program or group.
Follow Children in Hume for more updates. 

Community Facilities

All Hume Global Learning Centre's, Community Centres, Neighbourhood Houses, Men's Sheds and galleries are closed until further notice. Preschool at Newbury Child and Community Centre and Aitken Hill Community Centre is still in operation. 


Community Gardens

All gardens are closed to members until further notice.

 

Community Support Programs

  • Hume's Commonwealth Home Support Programs (CHSP) social programs are suspended until further notice.
  • Support is still being provided to clients on Home Care Packages.
  • Hume CHSP Property Maintenance and Home Modifications will be unchanged, however clients will be screened prior to bookings being accepted.
  • The Centre-Based Meal Program (Community Cafe) is suspended until further notice.
  • Delivered meals will continue with a frozen meal selection.
  • Council's three Senior Centres at Broadmeadows, Gladstone Park and Sunbury will all be closed until further notice, including Senior Community Groups
 

Council Meetings

All Council meetings will be held at Town Hall Broadmeadows until 22 June 2020. 

 

Customer Service Centres

Our Broadmeadows Customer Service Centre at 1079 Pascoe Vale Road, Broadmeadows is now open between 9am and 4pm, Monday to Friday. We will have a concierge at the entrance of the building, who will be able to respond range of enquiries. Currently, only eight (8) customers are able to enter the centre at a time and wait times of up to 30 minutes could be expected.

View the Broadmeadows Customer Service Reopening FAQs.

You can still contact our team via phone on 9205 2200 or email at contactus@hume.vic.gov.au 
To chat with us online go to www.hume.vic.gov.au/Live_Chat 
Urgent calls outside of business hours will be directed to our out-of-hours Customer Service Team.  If you need to make a payment, electronic payment methods are preferred.

Syringe containers can now be collected and dropped off at the Broadmeadows Customer Service Centre. We partnered with the local pharmacies to offer syringe containers:

Craigieburn
Priceline Pharmacy
9B/10 Craigieburn road
Ph: 9308 1121 

Sunbury
Chemist Warehouse
106–126 Gap Road
Ph: 97442585 

Broadmeadows
Olsen Place Pharmacy
13 Olsen Place
Ph: 93092162

If you cannot drop full syringe containers at Broadmeadows Customer Service, please continue to store them in a safe place at home.

 

 Immunisation

Immunisations are appointment-only from 1 April 2020. Please call 03 9356 6745 to book a private appointment. Staff will discuss time, location and date options with you over the phone. Disregard information on the existing timetable. 

Children, parents and their caregivers who feel unwell or have a temperature should not attend these sessions. Only one parent or caregiver should attend the session with their child who is being immunised. On arrival you will need to call the telephone number advertised at the venue and remain in your car. Attendees who walk or use public transport to attend will be asked to maintain at least a two-metre distance from others. Please follow instructions/directions of staff. 

When called, you will be required to undergo a brief screening questionnaire to ensure you do not present a risk to others. In the room where immunisation occurs, only one child will be seen at a time. After being immunised, you will be asked to return and wait in your vehicle for 15 minutes after receiving your immunisation. 

Immunisation to stop the spread of preventable diseases is extremely important. 

 

Leisure Centres and Sports Facilities

All leisure centres, including Broadmeadows, Sunbury and Splash Aqua Park and Leisure Centre, will be closed, and memberships suspended until further notice from 12pm Monday 23 March. 

Outdoor exercise classes with 20 people, will launch on 1 June. Members have been sent their private booking link.

Pools reopen for pre-booked lap swimming on 9 June. Members have been sent their private booking link.

Swimming lessons will not resume at this stage of restrictions.

For any specific questions, please get in touch with your leisure centre via the contact details below:

Broadmeadows Aquatic and Leisure Centre, email balc@hume.vic.gov.au 
Splash Aqua Park and Leisure Centre, email splash@hume.vic.gov.au
Sunbury Aquatic and Leisure Centre, email salc@hume.vic.gov.au 

Limited services will continue to operate from Soaring Health at Splash Aqua Park and Leisure Centre. 

Outdoor tennis courts are now open.

The following facilities are closed until further notice: Greenvale Recreation Centre, Boardman Stadium, Broadmeadows Basketball Stadium, Craigieburn Sports Stadium, Sunbury Recreation Reserve Stadium. 

Sprint Athletics Centre remains open. Two person rule still applies.

 

 Libraries

All libraries are closed until further notice. This includes libraries in Broadmeadows, Craigieburn, Sunbury, Gladstone Park, Tullamarine and our mobile library service.

Return chutes at Broadmeadow, Craigieburn and Sunbury Librarires will be reopening from Monday 1 June. 

Visit the Hume Libraries website for more information.

 

 Maternal and Child Health Services

Maternal and Child Health nurses are now conducting phone consultations as all centres are closed until further notice. If you have an upcoming appointment, a phone consultation will be offered. For all appointment enquiries email mchbookings@hume.vic.gov.au or call 9205 2844.
The 24-hours Maternal and Child Health Line is always available on 13 22 29.

All face-to-face group activities including Babies in Hume, infant and toddler information sessions and our Breastfeeding Support Service drop-in sessions willing be moving online. To find out more please email babiesinhume@hume.vic.gov.au 

 

Outdoor facilities

All skate parks, outdoor gyms, public tennis courts, playgrounds and dog parks are open. 

 

Waste Services

Kerbside collection is operating as normal.

Council’s tips – Bolinda Road Resource Recovery Centre in Campbellfield and Riddell Road Waste and Recycling Transfer Station in Sunbury – have now reopened with reduced operating hours from 8am-3pm. This means that residents can now take their household items to the tip. If visiting our Resource Recovery Centres, please adhere to social distancing requirements. Payment is by card only.

Residents can book a hard rubbish collection by contacting Customer Service on 9205 2200 between 8am and 5pm Monday to Friday.

Customers please note that payments should be made accepted using 'tap and go' or ‘PayWave’ to minimise contact. 

 

 Town Hall Broadmeadows and StartNorth

Town Hall Broadmeadows, including StartNorth is closed until further notice. Note this facility will now be holding Council Meetings

 

 Youth Services

Youth workers are available to talk on 9205 2556 or at youth@hume.vic.gov.au. All face-to-face services, activities and programs are currently suspended.



Events

All Council organised events have been cancelled until further notice.

Download a list of cancelled or postponed events in Hume in March and April 2020: Hume External Events in March and April 2020

Posted on 5:30 PM, 12 March 2020


Updated : 1:03 PM, 29 May 2020

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