In December 1999, the Victorian Government introduced the Local Government (Best Value Principles) Act 1999, which replaced Compulsory Competitive Tendering. The Government's objective when implementing Best Value was to ensure councils are accountable to their own communities for the provision of services.
The Best Value legislation has six principles that guide the way a service should be monitored and reviewed on an ongoing basis:
- Services provided by Council must identify and meet quality and cost standards
- Services provided by Council must be responsive to the needs of the community
- Services provided by Council must be accessible to those members of the community for who they are intended
- Council must achieve continuous improvement in the provision of services to its community
- Council must regularly consult with its community in relation to the services it provides
- Council must regularly report to the community on its achievements.
Council conducts reviews of its operations in accordance with the principles of Best Value to ensure the continuous improvement of services to the community. These reviews are reported annually to the community in Council's Annual Report.