The quickest way to request a copy of your rates notice or tip pass is to visit us in person at one of our Customer Service Centres.
You can request a copy of a rates notice or tip pass if you are:
- the owner of a property
- responsible for paying the rates at a retirement village, commercial or industrial property
- a property manager who has authorisation on the property
- another authorised person such as a family member
Before requesting a tip pass
For most residential properties, owners can use the current years rate notice or reminder instalment notices as a tip pass. You can go to the tip with these notices, just make sure there is a QR code on the back.
To protect your privacy, we cannot send a copy of a rates notice to anyone other than who it was sent to originally. If this needs to change, the property owner can update these details online.